Overview

Our refund and returns policy lasts 2 days. If 2 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it, including the original packaging. If you are returning an item due to a manufacturing defect, please ensure that samples are included with the return. Thank you for your cooperation.

Additional non-returnable items:

     

      • Lotion

      • Cream

      • Some health and personal care items

      • Sanitary pads

      • Wetwipes

    For Returning/Exchange electronic items should bring to one of our show rooms you purchased the item.

    To complete your return, we require a receipt or proof of purchase.

     

     

    Refunds

     

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

     

    Late or missing refunds

     

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

     

    Sale items

    Only regular priced items may be refunded. Sale items cannot be refunded.

     

     

    Exchanges

     

    We only replace items in the event of a manufacturing defects. If you need to exchange an item for the same product, please send us a WhatsApp 0774498885 message with your order number. Our coordinator will assist you promptly. Thank you for your understanding.

     

     

    Shipping returns

     

    To return your product, you should Watsapp your product to 0774498885.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    Prohibited Activities: You agree not to engage in any unlawful or unauthorized use of your account, our website, or our services.

    By using our website, purchasing our products, or subscribing to our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

     

     

    Need help?

     

     

    Contact us at {admin@diaperhouse.lk} for questions related to refunds and returns.